997jl Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 997jl ("the Platform," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "Player," or "User") who access or use the 997jl website, mobile browser interface, and all related services (collectively, the "Services").

997jl is committed to protecting the privacy and personal data of all Filipino players who use our platform. This Policy is drafted in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations.

This Policy should be read together with our Terms and Conditions, which govern your use of the 997jl platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms and Conditions.

2. Personal Data We Collect

2.1 Information You Provide Directly

When you register an account, use the Services, or contact our support team, we collect personal data that you provide directly to us, including:

• Identity data: Full legal name, date of birth, nationality, and government-issued Philippine ID details;
• Contact data: Philippine mobile number, email address, and residential address;
• Account data: Username, password (stored in hashed form), account preferences, and communication preferences;
• Financial data: GCash number, PayMaya account details, BPI, BDO, or Metrobank account information used for deposits and withdrawals;
• Verification data: Copies of government-issued IDs, selfies, proof of address, and other documents submitted for identity verification;
• Support data: Records of your communications with our customer support team, including chat logs and email correspondence.

2.2 Information Collected Automatically

When you access the 997jl platform, we automatically collect certain technical and usage data, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser type;
• Pages visited, features used, and time spent on the platform;
• Game history, betting activity, and transaction records;
• Session duration and login timestamps;
• Referral source and navigation path through the platform.

2.3 Information from Third Parties

We may receive personal data about you from third parties in limited circumstances, including from payment processors (GCash, PayMaya, BPI, BDO, Metrobank) for transaction verification purposes, and from identity verification service providers engaged to assist with our Know Your Customer (KYC) obligations.

3. How We Use Your Personal Data

997jl uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and manage your 997jl player account, including processing your login and verifying your identity;
• Service delivery: To provide you with access to games, sports betting markets, live casino, bingo, fishing games, and all other Services available on the platform;
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and to maintain accurate PHP transaction records;
• Regulatory compliance: To comply with our obligations under Philippine law, including KYC requirements, anti-money laundering (AML) obligations, and PAGCOR-compliant operational standards;
• Responsible gaming: To monitor gaming activity and identify players who may be at risk of problem gambling, and to administer self-exclusion and limit-setting tools;
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Security: To detect, prevent, and investigate fraud, unauthorized account access, and other security incidents;
• Marketing: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications;
• Platform improvement: To analyse usage patterns and improve the performance, features, and user experience of the 997jl platform.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, 997jl processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions, including account management, payment processing, and service delivery;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML obligations and PAGCOR-compliant standards;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

5.1 Service Providers

997jl shares personal data with trusted third-party service providers who assist us in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support technology providers. All service providers are contractually bound to process your data only on our instructions and to maintain appropriate security measures.

5.2 Regulatory Authorities

997jl may disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive. This includes disclosures required under AML regulations and PAGCOR-compliant operational requirements.

5.3 No Sale of Personal Data

997jl does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Any sharing of personal data is limited to what is strictly necessary for the purposes described in this Policy.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of 997jl's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via the email address associated with your account before your personal data is transferred and becomes subject to a different privacy policy.

6. Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 997jl platform. We use cookies and similar tracking technologies to keep you logged in, remember your preferences, analyse platform usage, and deliver relevant promotional content.

6.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience.
• Analytics cookies: Collect anonymised data about how players use the platform to help us improve performance and features.
• Marketing cookies: Used to deliver relevant promotional offers and track the effectiveness of our campaigns. These are only set with your consent.

6.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 997jl platform. For marketing cookies, you can also update your preferences through your account settings.

7. Data Retention

997jl retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and our regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements;
• Transaction records are retained for a minimum of five (5) years from the date of each transaction;
• Customer support records are retained for three (3) years from the date of the interaction;
• Marketing consent records are retained for the duration of your account and for two (2) years following account closure.

Where personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, we will securely delete or anonymise it.

8. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 997jl:

• Right to be informed: The right to be informed about how your personal data is collected and processed, as set out in this Policy;
• Right of access: The right to request a copy of the personal data we hold about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

9. Data Security

997jl implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial data and identity documents;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for administrative access to systems containing personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 997jl will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

10. Children's Privacy

The 997jl platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered an account on 997jl, please contact our support team immediately at [email protected] so that we can take appropriate action.

11. Updates to This Policy

997jl reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Policy, we will notify you by posting a notice on the 997jl platform and, where appropriate, by sending a notification to the email address associated with your account.

The date of the most recent revision is indicated at the top of this Policy. Your continued use of the 997jl platform following the posting of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

12. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 997jl, please contact our Data Protection Officer:

Email: [email protected]

Please include "Privacy Request" in the subject line of your message and provide sufficient detail to allow us to identify your account and respond to your request. We aim to respond to all privacy-related enquiries within thirty (30) days.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you are not satisfied with our response to your privacy concern.